Frequently Asked Questions

 

What is the delivery time for my order?

When you order from NESEVA, delivery times may be slightly different from what you are used to. Because our products are shipped directly from our suppliers, we are able to save significantly on storage and transport costs. This makes it possible for us to offer our products at competitive prices.

The average delivery time is 2 to 8 business days (excluding holidays).

What should I do if I have not received my order yet?

Due to high demand for our products, it is possible that your order may arrive a little later than expected. We appreciate your understanding. If this period has passed and you still have not received anything, please send an email to info@NESEVA.com. We will then investigate what is happening with your package.

I want to exchange/return my order, how do I do that?

To return an item, simply contact our customer service at info@NESEVA.com. Please include your name, order number (for example: #0000), which you received in the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. After that, you can send the product to us using a carrier of your choice.

What are the return costs?

Unfortunately, returns are at your own expense. The costs depend on the carrier. Please consult the website of the carrier you wish to use for more information about pricing.

What are the conditions for returning my product(s)?

There is always a return period of 30 days. The return period starts on the day you receive the item. However, there are conditions for returning an item.

You may only return the item if:

• the return period has not yet expired;
• the product is in the original packaging and all labels are still attached;
• the product has not been used.

Which payment methods can I use?

We accept payments via Visa, Mastercard, American Express. If you are not sure whether your payment method is accepted, please follow the steps on the payment page to view all available options.

All transactions are processed through secure and reliable payment systems and are therefore safe.

What if I did not receive an order confirmation email?

That should not happen. Please send an email with your full name and email address to info@[NESEVA].com. We will help you as soon as possible.

Can I cancel my order?

If you would like to cancel your order for any reason, please send an email as soon as possible to info@NESEVA.com. Please include your name, order number (for example: #0000), which you received in the confirmation email, and, if possible, the reason why you would like to cancel the order.